Two of Philadelphia's departments could be easier to navigate soon.
The Office of Homeless Services and the Department of Revenue are the first departments selected to participate in the PHL Participatory Design Lab, a concept born from a $338,000 Knight Foundation Cities Challenge grant with the hope of enabling Philadelphians to help design better city services.
The 18-month initiative includes a roaming, participatory city design lab that goes to different neighborhoods to garner ideas.
“Residents should be a part of creating the type of cities where they want to live and [shape] the issues they care about,” Patrick Morgan, the Knight Foundation program director for Philadelphia, said in a statement.
“The Lab will drive resident involvement in improving some of the city’s most crucial services and create lessons in civic engagement for Philadelphia and cities across the nation.”
For the Office of Homeless Services, the goal is for Design Lab to make the public’s experience better when dealing with the department’s intake system.
“The intake centers are ground zero for people in a housing crisis,” Liz Hersh, director of the Office of Homeless Services, said in a statement.
To read the full article by Marielle Mondon, click here.