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Hello,

I work for a County Health and Human Services Agency in the area of Eligibility; food benefits, Medicaid/Medi-Cal, and Welfare to Work programs.  Most entry level eligibility staff have minimal training in social work, if at all.  We have developed a Trauma Informed Systems initiative and I am developing training for all new staff that start work in the Eligibility area, including clerical staff.  This involves conducting annual scans, and the issue of Trauma Informed Supervisors has come up.  Most of the supervisors working in Eligibility have little to no social work training either.  Is anyone familiar with a training curriculum for supervisors that is outside of clinical practice?  The Eligibility staff work with individuals and families exposed to trauma on a daily basis,  and we know that many of them will have experienced trauma themselves.  There is a great need to provide supervisors and managers in Eligibility with information and tools that can help them become more effective supervisors utilizing a trauma informed approach.  I welcome any direction and suggestions.

Regards,

D. Fitzgerald, MSW

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Hi Debra, this is so great that your county is integrating a trauma informed approach with eligibility workers and you are recognizing the need to train supervisors - this is critical.  We have trained many managers in a variety of settings in a supervision model called "Reflective Supervision" - which we feel embodies the principles of trauma informed practice and is an imperative for an trauma informed initiative.   You can read more about it on our website here.  We do not have a curriculum per se.  There are several excellent books on reflective supervision - most have been developed for work with early childhood educators - but we have adapted them to work with supervisors in medical settings, case management programs, and even recently with supervisors in our City's revenue (tax collection) department.

Hi Debra,

I trained our staff in trauma informed care. We are a re-entry program and many of our staff are case managers with little social work background. Ill be happy to share our PowerPoint if you are interested. Once they were trained if there is an issue with a client the first thing we do now is look at their ACE score which is a very helpful way to reinforce and resolve issues. Hope that is helpful.

Denise Hughes-Conlon posted:

Hi Debra,

I trained our staff in trauma informed care. We are a re-entry program and many of our staff are case managers with little social work background. Ill be happy to share our PowerPoint if you are interested. Once they were trained if there is an issue with a client the first thing we do now is look at their ACE score which is a very helpful way to reinforce and resolve issues. Hope that is helpful.

Hello,  can I have a copy of the PowerPoint as well?

alia@chehadeh.com

Dense - I, too, would be interested in seeing your PowerPoint. ChildWise Institute is in the early stages of working with a local business that has up to 100 employees at any given time. This is a non-clinical business. Our mutual goal is to help them become an ACE-aware and trauma-informed business, resulting in creating a resilient-building work environment. We started with training the senior management team on ACEs (we are an ACE Interface Master Trainer site, and I am a Certified ACE Master Trainer). Our next step is working with the owners and senior management to create a strategic plan and action plan to roll out the ACE and trauma-informed training throughout the organization, beginning with supervisors (to your point). By the way, this training will positively impact not only work relations among employees, but customer relations, as well. Thye are a retail business. This plan will presumably include bringing in local resources that the business will provide to their employees to help them navigate life in better and healthier ways. Such resources might be a financial management expert to offer free classes on basic personal money management; a Circle of Security trainer to offer parenting classes; a point person at the Dept of Health & Human Services to offer classes on navigating social services such as food stamps, affordable housing, etc. Like I said, we're in the early stages of this right now, but it is a very promising opportunity!

Thank you all for being change-makers in your communities! It's hard work, often underappreciated, but possibly the most important work we'll ever do!

Hi there! 

Our organization, The Association for Training on Trauma and Attachment in Children, provides this type of training and supervision. We are a national non-profit that has been doing this type of work for the past 28 years and just this summer conducted a very similar training for a six-county coalition in Minnesota. I'm excited to see you are interested in training your entire staff, because that is our training philosophy as well. If you'd like to talk more about this, feel free to contact us through our website at attach.org, or give us a call at 612-861-4222. 

Denise Hughes-Conlon posted:

Hi Debra,

I trained our staff in trauma informed care. We are a re-entry program and many of our staff are case managers with little social work background. Ill be happy to share our PowerPoint if you are interested. Once they were trained if there is an issue with a client the first thing we do now is look at their ACE score which is a very helpful way to reinforce and resolve issues. Hope that is helpful.

I would love a copy of the PPT as well PLEASE

Tracie

ACE Overcomers has a 1-day seminar titled "Trauma Informed and Beyond" that has been well received among educators, law enforcement, health care, social & mental health workers. The seminar covers the science of the ACE Study as well as how to improve client compliance. By knowing the biological, cognitive, and emotional effects of persistent stress your staff will be better equipped to understand and serve your clients. The session, "Seven Essential Questions to Every Relationship" improves employee communication skills which benefit office as well as personal relations.

The ACE Overcomers curriculums have been studied by University of California, Merced and demonstrate evidence-based effectiveness. There are 2 curriculum available. One which is appropriate for high schools, jails, general public. Another is appropriate for faith-based settings, i.e. churches, home Bible studies, rescue missions.

See www.aceovercomers.org  

Email me at aceovercomers@sbcglobal.net

Leslie Lieberman posted:

Hi Debra, this is so great that your county is integrating a trauma informed approach with eligibility workers and you are recognizing the need to train supervisors - this is critical.  We have trained many managers in a variety of settings in a supervision model called "Reflective Supervision" - which we feel embodies the principles of trauma informed practice and is an imperative for an trauma informed initiative.   You can read more about it on our website here.  We do not have a curriculum per se.  There are several excellent books on reflective supervision - most have been developed for work with early childhood educators - but we have adapted them to work with supervisors in medical settings, case management programs, and even recently with supervisors in our City's revenue (tax collection) department.

Thanks for the tips, Leslie!

Denise Hughes-Conlon posted:

Hi Debra,

I trained our staff in trauma informed care. We are a re-entry program and many of our staff are case managers with little social work background. Ill be happy to share our PowerPoint if you are interested. Once they were trained if there is an issue with a client the first thing we do now is look at their ACE score which is a very helpful way to reinforce and resolve issues. Hope that is helpful.

Hi Denise,

This is awesome, thanks for the generous offer!  I'd like to take you up on it.  Here is my email address:  debra.fitzgerald@sdcounty.ca.gov

Best Regards,

Debra

Mary M. McGowan posted:

Hi there! 

Our organization, The Association for Training on Trauma and Attachment in Children, provides this type of training and supervision. We are a national non-profit that has been doing this type of work for the past 28 years and just this summer conducted a very similar training for a six-county coalition in Minnesota. I'm excited to see you are interested in training your entire staff, because that is our training philosophy as well. If you'd like to talk more about this, feel free to contact us through our website at attach.org, or give us a call at 612-861-4222. 

Hi Mary,

Sounds like you are doing some great work.  Unfortunately, we don't have the budget to bring in trainers at this time.  Thus the reason I am in search of curricula!

Regards,

Debra

Dave Lockridge posted:

ACE Overcomers has a 1-day seminar titled "Trauma Informed and Beyond" that has been well received among educators, law enforcement, health care, social & mental health workers. The seminar covers the science of the ACE Study as well as how to improve client compliance. By knowing the biological, cognitive, and emotional effects of persistent stress your staff will be better equipped to understand and serve your clients. The session, "Seven Essential Questions to Every Relationship" improves employee communication skills which benefit office as well as personal relations.

The ACE Overcomers curriculums have been studied by University of California, Merced and demonstrate evidence-based effectiveness. There are 2 curriculum available. One which is appropriate for high schools, jails, general public. Another is appropriate for faith-based settings, i.e. churches, home Bible studies, rescue missions.

See www.aceovercomers.org  

Email me at aceovercomers@sbcglobal.net

Hi Dave,

Are these materials available free of cost?  Or for a fee?

Regards,

Debra

Lynn Levine posted:

Hi Denise. I would like a copy of your Powerpoint as well. I work at a community mental health center in Arizona and we have many non-clinical staff members. My email address is l.levine@wygc.org. Thank you for your help!

In Arizona, I have been working with the ACEs Consortium at the Phoenix Children's Hospital and have trained non-professionals at a number of community agencies. I'd love to help with any training to meet the needs of your organization.

Andi Fetzner MC, CETP
CEO & Founder
Origins Training and Consulting
Los Angeles Community Manager
(818) 473-9797
Denise Hughes-Conlon posted:

Hi Debra,

I trained our staff in trauma informed care. We are a re-entry program and many of our staff are case managers with little social work background. Ill be happy to share our PowerPoint if you are interested. Once they were trained if there is an issue with a client the first thing we do now is look at their ACE score which is a very helpful way to reinforce and resolve issues. Hope that is helpful.

HI Debra.  I would love a copy of this powerpoint.  Thank you for sharing!

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