Have you ever admired a co-worker who’s able to navigate challenging situations with ease and professionalism, no matter the politics and difficult personalities involved? You know the type: She has a Teflon-like ability to deflect anger and frustration in the problem-solving process and doesn’t settle for an outcome that would sacrifice her self-respect or clout among colleagues.
What she’s exhibiting is a key personality attribute that’s important in both business and life: assertiveness. For those of us who avoid confrontation like the plague — or, on the flipside, those of us who have hair-trigger tempers — this calm-yet-effective, agreeable-yet-firm temperament seems superhuman. Assertiveness requires skill and can take time to cultivate, but it’s a quality you can (and should) aspire to master.
[For more of this story, written by Melody Wilding, go to http://psychcentral.com/blog/a...ithout-being-a-jerk/]
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