How a new design process helps communities create their own health programs [curbed.com]

It would seem that, by definition, social services and community health programs help the neighborhoods where they operate.

But talk to community leaders on the ground, like Adair Mosley, CEO of Pillsbury United Communities in Minneapolis, and it becomes clear that while intent isn’t lacking, designing services that really reflect community need is a challenge.

“Typically, social service is prescriptive in nature, anchored in hubris,” says Mosley, whose group serves underestimated populations across the city. “If it’s funder- or legislatively driven, a service rarely gets to the heart of the problem. It’s about asking the right questions, and in social services, we often have the wrong answer, since we’re not listening.”

[For more on this story by Patrick Sisson, go to https://www.curbed.com/2018/1/...esign-raising-places]