In communities across the nation, complex care management teams are deploying “non-traditional” health care workers — including individuals with lived experience or skills that transcend the traditional bounds of health care — to better connect with high-risk patients. The New Faces of the Complex Care Workforce series showcases how these workers are helping in innovative ways to address the needs of adult Medicaid beneficiaries with complex health and social needs.
In the second profile of the series, meet Ashley Turner, a substance use disorder community health worker for Los Angeles County who uses her experience with homelessness to connect with patients.
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