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Two Words Can Soothe Patients Who Have Been Harmed: We’re Sorry [CaliforniaHealthline.org]

 

When Donna Helen Crisp, a 59-year-old nursing professor, entered a North Carolina teaching hospital for a routine hysterectomy in 2007, she expected to come home the next day.

Instead, Crisp spent weeks in a coma and underwent five surgeries to correct a near-fatal cascade of medical errors that left her with permanent injuries. Desperate for an explanation, Crisp, who is also a lawyer, said she repeatedly encountered a white wall of silence: The hospital and her surgeon refused to say little more than “things didn’t go well.” Crisp spent years piecing together what happened. “I decided I was going to find out even if it takes the rest of my life,” she said.

Jack Gentry said he “went into the hospital a patient and came out a victim.” In 2013, the retired Baltimore police officer suffered a catastrophic spinal cord injury during disk replacement surgery at MedStar Union Memorial Hospital that left him a quadriplegic.



[For more of this story, written by Sandra G. Boodman, go to http://californiahealthline.or...n-harmed-were-sorry/]

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I heard that saying sorry actually reduces lawsuits. That medical malpractice companies are telling their doctors to say sorry.

It's a big big deal for people who have experienced medical harm. I only ever got one apology - a dentist who made my brain injury worse - but that meant a lot. That dentist zeroed out the $2,000 I owed him and said he was sorry and re-did the proceedure. IT actually made up for a lot of the psych stuff, too, in a way.

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