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REPORT: Advancing Frontline Employees of Color

 

Employers of frontline talent face an unprecedented opportunity to advance racial equity as a source of competitive advantage. The United States is experiencing dramatic demographic shifts, its workforce is becoming increasingly racially diverse and the nature of work is fundamentally changing due to automation. Approximately nine million of the country’s 24 million frontline employees—entry-level employees who engage closely with customers—are people of color who represent a reservoir of talent, innovative ideas, and multicultural competency that are increasingly sources of competitive advantage. Advancing Frontline Employees of Color, written by FSG and PolicyLink, identifies 23 evidence-based practices for advancing racial equity and fostering working environments where all people feel valued and can thrive.

https://www.fsg.org/publications/advancing-frontline-employees-color

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