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Reply to "Contact tracing & trauma informed phone scripts/guidelines"

I just completed a contact tracing course. The trauma -sensitive communication model that was taught is Marshall Rosenberg's Compassionate Communication Skills. 

To see more, go to  the Center for Nonviolent Communication at cnvc.org

I have practiced this model in person, over the phone, via email, for years. 

It works for me. I hope this is helpful. 

Donna

 

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