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Hi - wondering if anyone has developed or is aware of any resources / guidelines / scripts / suggested language for newly trained contact tracing folks to ensure they use trauma informed language and protocols in their communications with the people they're contacting about COVID exposure. If you know of any resources you could share, that would be terrific! Thanks!

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I just completed a contact tracing course. The trauma -sensitive communication model that was taught is Marshall Rosenberg's Compassionate Communication Skills. 

To see more, go to  the Center for Nonviolent Communication at

I have practiced this model in person, over the phone, via email, for years. 

It works for me. I hope this is helpful. 



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